Workflow

Monitoring

Deviations in our managed servers can have a major impact on our customers' business processes. We monitor dozens of aspects in each server to prevent any problems from occurring.

If anything goes wrong despite these precautions, we'll be able to get to the root of the problem in no time. We use smart dashboards and apps to monitor our customers' systems 24 hours a day, 365 days a year.

Optimisation

The faster the website or application, the more effective the servers. That's why we invest a great deal of time working with our customers to resolve performance bottlenecks.

So how do we do this? We use low-level debugging, packet sniffers or tools like New Relic, going over and above the level of service you may have come to expect from other hosting providers.

Backups

Backups are an essential part of our services. We feel backups should never disrupt the production process, and believe you should be able to restore both entire servers and individual database tables.

We create backups at least once a day, which are then stored in a different data centre. We believe it's important to continually test our backups, and carry out full restores on a monthly basis.

Patch management

Software vulnerabilities can pose a threat to servers, making effective patch management crucial to the security of our server farm.

We import information on security leaks from various sources on a daily basis, and use this information to assess the versions we use for our clients. We then determine whether those security leaks are relevant to us, and patch the entire platform after careful testing.

Change management

Any changes to our servers are implemented through our playbook. These playbooks are stored in version management, ensuring full transparency as to why each specific configuration was applied.

In addition to the changes made in response to tickets and phone calls, we also allow our customers to make pull requests. We will then quickly review each request and apply it to the servers. It's a quick, transparent and error-proof procedure.

What customers are saying

I really love Exonet's fair use policy. If you ask them a difficult question, they get on it immediately and don't give up until it's resolved. They don't make a big deal out of it either, and you don't get any invoices afterwards. They help you develop the solution, and then make sure it stays up and running.

Bas, Greenberry

Watch the video

Will this be your workflow?

We understand why you would prefer to focus on development rather than managing a hosting environment.

Let's get in touch and find out whether we can work together.

We look forward to meeting you and sharing our passion for hosting.

Challenge accepted